Skills
Professional Skills
A+ and Extron certified professional with the ability to respond promptly to reported security violations. A team leader who communicates effectively and positively with peers and customers and able to maintain confidentiality — served for the past seven years in all areas as the Technical Services Manager, Network/system admin, and helpdesk specialist for a small liberal art college in Atherton, CA. Hands-on experience with hardware and software, troubleshoot, and updates for Windows OS and Servers, including VMware vSphere virtual environments.
Technical Skills
- Operating Systems: DOS-Windows 9x/NT/2000/XP, 2003, 2008 Server Ubuntu Linux Desktop/Server, Cisco IOS, MAC OS X.
- Firewalls: Symantec Enterprise (software), SonicWALL, Fortinet.
- VPN: Raptor Mobile VPN client, Sonic VPN, Windows, Fortinet.
- Protocols: TCP/IP (FTP, telnet, SMTP, etc.), DNS, DHCP, WINS, IP Routing, IPsec.
- Miscellaneous: Google Admin Console (G Suite Services), Microsoft Office (includes Exchange, IIS, MSO365, Visio) Adobe Enterprise Admin Console, Active Directory, SCCM, KACE Management System, JMPF, VMware vSphere Administration, WordPress, VoIP (MITEL, JIVE)
About ME
A results-oriented IT Professional
I have over seven active years of working within an Academy environment in all areas as the Technical Services Manager, Network/System Admin, and helpdesk Specialist. As a part of a small team, my responsibility includes but not limited to maintaining a stable heterogeneous OS platform as well as working directly with my CIO and CFO. I also manage the helpdesk and staff, which include eight student workers and one full-time staff to coordinate and maintain a very stable environment.
I maintain both a virtual and physical environment and provide technical assistance to the various department on campus. I recently Project Managed, from start to completion, our VoIP Phone system technology upgrade from an on-premise PBX to a cloud base PBX system. I also coordinated and managed our virtual system upgrades from VMWare 4.5 to 5.5, including moving both virtual and physical servers from 2003 to 2008 R2 then 20012, respectively. I am familiar with dealing with diverse campus users with different levels of experience as well as different learning styles. One of my top priorities is learning various management and security applications such as Safe connect, a campus BOYD management application, and training my staff.
My skills include, but are not limited to People skills, leadership skills, practical and constructive communication, both written and oral, and paying a great deal of attention to detail. The ability to speak to and train others on all levels of the scale have ensured my progressiveness at whatever tasks I attempt. I am also a very self-motivated person who enjoys a substantial and busy workload. My resume states some of my skills, which precisely fit my desire position. However, it does not take into consideration my willingness to take on new tasks and the ability to learn quickly. I also pride myself in my desire to share any knowledge I may have, while also adhering to my preference to succeed.