Skills
Professional Skills
Experienced IT Technical Analyst, A+ and Extron-certified professional with a strong background in managing and optimizing enterprise IT systems. Adept at supporting and administering Microsoft SCCM, Intune, Microsoft 365, printing solutions, and policies. Known for providing technical direction, driving innovation, and ensuring IT security and scalability. Skilled in mentorship, troubleshooting, and project leadership, as well as a team leader who communicates effectively and positively with peers and customers and can maintain confidentiality.
Technical Skills
- Microsoft System Center Configuration Manager (SCCM)
- Intune & Mobile Device Management (MDM)
- Endpoint lifecycle management & imaging
- Print management solutions
- IT security & vulnerability management
- Process automation (Scripting, AI, Programming)
- Troubleshooting & Performance Optimization
- Technical mentorship & leadership
- Project planning & execution
- Operating Systems: Windows 9x/NT/2000/XP, 2003, 2008 Server, Ubuntu Linux Desktop/Server, Cisco IOS, MAC OS X.
- Firewalls: Symantec Enterprise (software), SonicWALL, Fortinet.
- VPN: Raptor Mobile VPN client, Sonic VPN, Windows, Fortinet.
- Protocols: TCP/IP (FTP, telnet, SMTP, etc.), DNS, DHCP, WINS, IP Routing, IPsec.
- Miscellaneous: Google Admin Console (G Suite Services), Microsoft Office (Microsoft 365, Exchange, Teams, OneDrive, Exchange, IIS, Visio), Adobe Enterprise Admin Console, Active Directory, SCCM, KACE Management System, JMPF, VMware vSphere Administration, WordPress, VoIP (MITEL, JIVE)
About ME
A results-oriented IT Professional
I have over twelve years of active IT experience.
For five years now, I have worked as a Senior IT Technical Analyst. I serve as the escalation point for complex workstation, mobile device management, and print management issues. I led large-scale IT projects focused on endpoint configuration, cloud services, and enterprise security protocols, ensuring seamless operations and compliance. My role involved designing and implementing endpoint policies and lifecycle management in collaboration with IT Security to enhance security and standardization. I administered and managed SCCM and Intune, overseeing software deployment, patch management, and configuration policies while driving optimization efforts for Windows workstations and mobile devices. Beyond technical expertise, I mentored junior IT staff, fostering knowledge-sharing and collaboration within the department. I developed automation solutions through scripting and AI-driven workflows, streamlining processes for efficiency. Additionally, I participated in a 24/7 on-call rotation, ensuring rapid resolution of critical system maintenance and incident response challenges.
I spent the previous seven years working within an Academy environment in all areas as the Technical Services Manager, Network/System Admin, and helpdesk Specialist. As part of a small team, my responsibilities include maintaining a stable heterogeneous OS platform and working directly with my CIO and CFO. I also manage the helpdesk and staff, which includes eight student workers and one full-time staff member, to coordinate and maintain a very stable environment.
I maintain a virtual and physical environment and provide technical assistance to the various departments on campus. I recently Project Managed, from start to completion, our VoIP Phone system technology upgrade from an on-premise PBX to a cloud-based PBX system. I also coordinated and managed our virtual system upgrades from VMware 4.5 to 5.5, including moving both virtual and physical servers from 2003 to 2008 R2, then 20012, respectively. I am familiar with dealing with diverse campus users with different levels of experience and learning styles. My top priorities are learning various management and security applications, such as Safe Connect, a campus BYOD management application, and training my staff.
My skills include, but are not limited to, People skills, leadership skills, practical and constructive written and oral communication, and paying great attention to detail. The ability to speak to and train others on all scale levels has ensured my progressiveness at whatever tasks I attempt. I am also a very self-motivated individual and enjoy a substantial and busy workload. My resume states some of my skills, which precisely fit my desired position. However, it does not consider my willingness to take on new tasks and my ability to learn quickly. I also pride myself on my desire to share any knowledge I may have while adhering to my preference to succeed.